Clear expectations.
From day one.
Review the principles that guide project scope, access, delivery and performance expectations.
Project scope
Each order should specify which website, platform, pages and optimization deliverables are covered. Work requiring additional access or custom development may need a separate quotation.
Access and security
Do not submit passwords in publicly accessible forms. Share required credentials through a secure approved channel after scope confirmation.
100% Performance Money-Back Guarantee
The guarantee covers the representative URL and test profiles named in the written project scope. After the included optimization and remediation work, the covered page must meet every target below:
- 90+ Google PageSpeed Insights Performance score on mobile.
- 90+ Google PageSpeed Insights Performance score on desktop.
- GTmetrix Grade A.
- GTmetrix fully loaded time below two seconds.
- No functional or design disruptions caused by our optimization work on the agreed templates and critical user journeys.
How final testing works
The covered URL, PageSpeed mobile and desktop profiles, and the GTmetrix location, browser and connection settings are recorded before work begins. Final scoring uses the median of three PageSpeed tests for each device profile and three GTmetrix tests under the same agreed conditions. Functional and visual checks cover the pages, breakpoints and workflows listed in the project scope.
When the refund applies
If any covered target remains unmet after the included remediation period, the customer can request a 100% refund of the optimization package fee within seven calendar days of the final report. The approved refund is returned to the original payment method. The guarantee applies to our delivered work at handoff; later changes by the customer, hosting incidents, platform updates, newly installed apps, added advertising tags or third-party changes after verification are not covered.
PageSpeed and GTmetrix are controlled tests. Scores can vary with location, network and test conditions, which is why the written test profiles and repeat-test method form part of the guarantee. The guarantee does not promise search rankings, traffic, sales or future field Core Web Vitals data.
Cancellation and privacy
Cancellation terms outside the performance guarantee are confirmed in writing before work begins. Enquiry details are used only to respond to the request and arrange the project. Do not send passwords or sensitive credentials through public forms.
The performance policy defines the PageSpeed score guarantee, GTmetrix Grade A target, under-two-second fully loaded target, functional testing, design protection and 100% package-fee refund process for covered website speed optimization work.
Guarantee and refund questions
Which URL is covered by the performance guarantee?
The representative URL or URLs are named in the written project scope before optimization starts.
How are the final scores verified?
Verification uses the median of three mobile PageSpeed tests, three desktop PageSpeed tests and three GTmetrix tests under the agreed profiles.
What does the 100% refund cover?
It covers the full optimization package fee. Third-party purchases, hosting fees and separately approved work outside the optimization package are not part of that refund.
Can later website changes affect the guarantee?
The guarantee applies at final handoff. Apps, scripts, content, hosting or platform changes made afterward can change performance and are outside the completed verification.